Ordering Information

Ordering

Credit/Debit card payments are made utilising WorldPay or PayPal secure online system.

Credit/Debit card payments by WorldPay or PayPal

To ensure total online security, we use a secure web server (https://) to ensure that your personal details are encrypted. (Look for the Padlock symbol for safe buying).

(Please see our Trustwave Trusted Commerce program. & Worldpay Safer Payments.)

Once you have submitted your order and payment you will receive email receipts from BrodPod Ltd. and Worldpay or PayPal.

Shipping

We send our products to most locations World Wide.

Orders received before 3:00pm Monday to Friday will normally be dispatched the same day.

The charges below apply to a single order regardless of quantity.

Delivery in the UK is usually 1 to 3 days by Royal Mail or Courier.
Remote areas such as the outer islands may take up to 7 days.
Please allow up to 10 days before contacting us regarding your order.

UK
£ 2.00
Replacement straps & Electrodes
£ 4.50
BrodTeNS bracelets, K9 collars & Equine leg wraps
£10.00
Horse rugs

Delivery in the EU is usually 5 to 10 days by Royal Mail International.
Please allow up to 15 days before contacting us regarding your order.

EU
£ 3.50
Replacement straps & Electrodes
£ 6.50
BrodTeNS bracelets, K9 collars & Equine leg wraps

Delivery to the Rest of the World is usually 10 to 21 days by Royal Mail International.
Please allow up to 25 days before contacting us regarding your order.

Rest of World
£ 4.00
Replacement straps & Electrodes
£ 9.50
BrodTeNS bracelets, K9 collars & Equine leg wraps

Orders for Horse Rugs for delivery outside of the UK, please contact us for a shipping price prior to ordering.

Cancelling an order in the UK

Under UK law you have the right to cancel the contract for a mail order/internet purchase within 14 days of delivery.

To cancel an order: write 'Cancel Contract' on the front of your invoice.

Package the item(s) securely and return together with the enclosed invoice to us at your cost.

We recommend that you use a 'Recorded Delivery' service as BrodPod Ltd are not responsible for and will not refund parcels that go missing.

Returned products must be unused and in the original, undamaged packaging.

BrodPod Ltd will arrange to refund by the same method used for purchase for the full invoiced amount within 14 days.

Privacy

BrodPod Ltd will never sell, rent, or distribute in any way the information you provide to us. We may from time to time keep you informed of new developments unless you inform us otherwise.

Should you experience any problems with the BrodPod website or, need help with the checkout process please call us on 017684 84402 or +44 (0)17684 84402.  We all know the Internet can be a great place but sometimes its really just better to talk to a human....don't be shy...give us a call !

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