Ordering / Delivery Information
Hours of Business: Monday - Friday 9:00am - 5:00pm (Closed Bank holidays) Orders are usually shipped within 24 hours of being received except for weekends. You will receive an email confirmation when your order has been dispatched. Orders placed during the weekend and Bank Holidays will be dispatched the next working day. Please note that we are an Internet Company and do not have shop premises or collection facilities for customers. |
Please note: Delivery is to UK Post Codes Only. We use 1st class Royal Mail for deliivery of all orders. Royal Mail undelivered mail click here. Remote areas such as the outer islands may take longer. FREE UK shipping on all orders £75.00 and over. Post & Packing for orders under £75.00: £2.50 - Replacement BrodTeNS module, Straps & Electrodes. £4.95 - BrodTeNS bracelets, Orbit & Vortex bracelets, Magnetic Dog Collars, Face Masks & Sanitisers. NB: Delivery to Channel Isles - Please select Guernsey or Jersey to remove the VAT element of your order at the checkout. |
Ordering: Once your order and payment has been successful you will receive: (1) Product order confirmation from BrodPod Ltd - please check the order details and delivery address are correct. If there are any errors please contact us as soon as possible. (2) Once your order is dispatched you will receive a confirmation email. Please check your email inbox and/or spam folder that you have received these. |
Security: To ensure total online security, we are SSL certified and use a secure web server (https://) to ensure that your personal details are end to end encrypted. Payment: Secure payments are made via Square online using a debit/credit card. We do not see or store your card details. |
Should you experience any problems with the BrodPod website or, need help with the checkout process please contact us. We all know the Internet can be a great place but sometimes its really just better to talk to a human....don't be shy...give us a call - contact |