Ordering / Delivery Information
Due to Covid-19 we are shipping products on a Monday, Wednesday & Friday to minimise exposure.
Please note that delivery times by Royal Mail make take longer than usual due to staffing levels. More info available here.
* UK Royal Mail 1st Class is usually 1-3 days but may take 5-7 days in some areas.
* EU deliveries are taking 14-21 days in some countries.
This is beyond our control.
Thank you for your patience and understanding.
Hours of Business: Monday - Friday 9:00am - 5:00pm.
Closed Bank holidays.Orders received before 3:00pm Monday to Friday will normally be dispatched the same day (subject to Covid-19 update above).
Orders placed during the weekend & bank holidays dispatched the next working day.
Please note we are an Internet Mail Order only company and do not have shop premises for customers.
Security: To ensure total online security, we are SSL certified and use a secure web server (https://) to ensure that your personal details are encrypted.
Payment: Secure payments are made via worldpay or PayPal payment terminal using a debit/credit card.
Ordering: Once your order and payment has been successful you will receive:
(1) Product order confirmation from BrodPod Ltd - please check the order details and delivery address are correct. Deliveries may be delayed or rejected if any part of the address is missing or entered incorrectly. If there are any errors please contact us as soon as possible.
(2) Payment confirmation from worldpay or PayPal.
(3) Once your order is dispatched you will receive a confirmation email incuding a tracking number if applicable.
Please check your email inbox and/or spam folder that you have received these.
Shipping: We send our products to most locations World Wide. If in doubt please contact us before ordering.
Delivery in the UK is 1st class Royal Mail 1 to 3 days (tracked) or Courier (tracked & signed for). Remote areas such as the outer islands may take up to 7 days.
FREE shipping on all orders totalling over £75.00 in the UK Mainland & N.Ireland.
P&P £ 2.00 - BrodTeNS replacement straps & Electrodes.
P&P £ 4.50 - BrodTeNS bracelets, Orbit, Horseshoe & Vortex bracelets, Face masks, Sport supports, magnetic dog collars & horse boots.
NB: Delivery to Channel Isles - Selecting delivery to Guernsey or Jersey will automatically remove the VAT element of your order at the checkout.
Delivery to the EU is estimated to be 5 to 10 days by Royal Mail International Tracked and signed for www.royalmail.co.uk then passed to your countries postal service. Outer islands may take longer for delivery.
P&P £ 4.50 - Replacement straps & Electrodes
P&P £ 8.50 - BrodTeNS bracelets, Orbit, Horseshoe & Vortex bracelets, Face masks, Sport supports, magnetic dog collars & horse boots
Delivery to the Rest of the World is estimated to be 10 to 21 days by Royal Mail International www.royalmail.co.uk then passed to your countries postal service.
Please allow up to 25 days before contacting us regarding your order.
P&P £ 5.50 - Replacement straps & Electrodes
P&P £ 11.50 - BrodTeNS bracelets, Orbit, Horseshoe & Vortex bracelets, Face masks, Sport supports, magnetic dog collars & horse boots
International customers do not pay VAT (value added tax). Once you select your delivery country the tax will be automatically deducted. Please note you will be responsible for any import duties that may be applied by customs in your country.
Should you experience any problems with the BrodPod website or, need help with the checkout process please contact us. We all know the Internet can be a great place but sometimes its really just better to talk to a human....don't be shy...give us a call - contact