Ordering / Delivery Information
Hours of Business: Monday - Friday 9:00am - 5:00pm (Closed Bank holidays)
Orders received by 2:00pm Monday - Friday are normally dispatched the same day.
Orders placed during the weekend and Bank Holidays will be dispatched the next working day.
NB: To minimise exposure to Covid-19 we will only be shipping orders on a Monday, Wednesday & Friday.
Please note that we are an Internet Company and do not have shop premises or collection facilities for customers.
Due to an increase in parcels couple with the effects of Covid-19 deliveries by Royal Mail are taking longer than usual in some areas. More information at www.royalmail.com
Delivery in the UK is 1st class Royal Mail 1 to 3 days or Courier (tracked & signed for). A calling card will be left if the parcel cannot be delivered.
Remote areas such as the outer islands may take longer.
FREE UK shipping on all orders £75.00 and over.
Post & Packing for orders under £75.00:
£2.00 - BrodTeNS replacement straps & Electrodes.
£4.50 - Orbit, Horseshoe & Vortex bracelets, Face Masks, Sport Supports, Magnetic Dog Collars, Horse Boots & Sanitisers.
NB: Delivery to Channel Isles - Selecting delivery to Guernsey or Jersey will remove the VAT element of your order at the checkout.
Delivery to the EU is estimated to be 5 to 10 days by Royal Mail - www.royalmail.co.uk then passed to your country's postal service. Outer islands may take longer for delivery.
International Standard £4.50 - Replacement straps & Electrodes.
International Tracked & Signed £11.00 - BrodTeNS bracelets, Orbit, Horseshoe & Vortex bracelets, Face Masks, Sport Supports, Magnetic Dog collars & Horse Boots.
European customers do not pay VAT (value added tax). Once you select your delivery country the tax will be deducted. Please note you will be responsible for any import tariffs/duties that may be applied by customs in your country.
Delivery to the Rest of the World is estimated to be 10 to 21 days by Royal Mail - www.royalmail.co.uk then passed to your country's postal service.
Please allow up to 25 days before contacting us regarding your order.
International Standard £5.50 - Replacement straps & Electrodes
International Tracked & Signed £15.50 - BrodTeNS bracelets, Orbit, Horseshoe & Vortex bracelets, Face Masks, Sport Supports, Magnetic Dog Collars & Horse Boots
International customers do not pay VAT (value added tax). Once you select your delivery country the tax will be deducted. Please note you will be responsible for any import tariffs/duties that may be applied by customs in your country.
Ordering: Once your order and payment has been successful you will receive:
(1) Product order confirmation from BrodPod Ltd - please check the order details and delivery address are correct. If there are any errors please contact us as soon as possible.
(2) Payment confirmation from Worldpay or PayPal.
(3) Once your order is dispatched you will receive a confirmation email incuding a tracking number if applicable.
Please check your email inbox and/or spam folder that you have received these.
Shipping: We send our products to most locations World Wide. If in doubt please contact us before ordering.
Security: To ensure total online security, we are SSL certified and use a secure web server (https://) to ensure that your personal details are encrypted.
Payment: Secure payments are made via WorldPay or PayPal online using a debit/credit card.
We are PCI Certified with Worldpay Safer Payments.
Should you experience any problems with the BrodPod website or, need help with the checkout process please contact us. We all know the Internet can be a great place but sometimes its really just better to talk to a human....don't be shy...give us a call - contact